30-Day Money-Back Guarantee

Terms & Conditions

Boxhub is an online platform making it as easy as possible to buy shipping containers. We do not own containers ourselves, but serve as a way for customers to buy containers from container wholesalers, which would otherwise not have been possible.


Our terms & conditions reflect the standard terms & conditions in the global container shipping industry. In case of any questions or doubts, please reach out to our customer service team at support@boxhub.com.

1. Terms of Sale
Please review the following terms and conditions and policies referenced here under (the “Terms”) that govern your use of and purchase of containers (referred to as “Container” or “container”) from https://boxhub.com/ or us and any interactive features, applications, blogs, social networks, and other online or wireless offerings (collectively, our "Site"). The Site is provided by Boxhub Inc., a Delaware corporation with its main offices at 228 Park Ave S, #300, New York, NY, 10003 (referred to as “Boxhub” or “we” or “us” or “our”). By creating an account or otherwise accessing or using the Site, you acknowledge and agree to follow and be bound by these Terms.
The sales order acceptance is made and given on the express condition and understanding that the following Terms apply to the sale. Boxhub objects to any additional or different terms and conditions, and Boxhub will not be deemed to have waived these Terms if it fails to object to any provision containing forms or otherwise.
These Terms shall also apply to any repaired or replaced of Containers provided by Boxhub or its affiliates.

2. Eligibility and Privacy Policy

In order to use our Site, you must be at least 13 years old. If you are 13 years old, but under the legal age known as the age of legal majority in your state or country of residence (a minor), your parent or legal guardian must agree to these Terms on your behalf. Further, you agree and warrant that you; (1) are at least 18 years of age or older or possess legal parental or guardian consent; and (2) are fully able and competent to enter into the terms, conditions, representations and warranties set forth in the Terms. If not, please exit the Site.
Any personal information that you submit to us is subject to our Privacy Policy. For more information about how we collect and use your personal information, please review our Privacy Policy at: Privacy Policy.

3. Use of Site

You may create an account on the Site in order to enjoy certain features and promotions. For any information you provide, you agree to provide accurate, true, and complete information about yourself, and keep such information up to date.
Boxhub may suspend or terminate your account or access to the Site or any features, if Boxhub has reasonable ground to suspect that the information you have provided is inaccurate, false or outdated.
If you create an account, you will be required to create a username and password. You are sole responsible for keeping the password and account confidential and any activities that derives from your password and account activities. If you discover unauthorized use or actives or any breach of security you agree to promptly notify Boxhub of such breach and unauthorized activities.

4. Product Information and Availability

Container availability on our Site is not guaranteed. Information on the Site is provided for general information only and may contain errors, typographical error, inaccuracies, or errors, and omissions relating to pricing, promotions, offers, product descriptions, and stock availability.
To verify availability, please contact us at: support@boxhub.com.

5. Transfer of Risk and Transfer of Ownership

Unless otherwise agreed, all sales are made “ex-works” meaning the container yard or storage depot where the Container is sold from.
Upon payment of the purchase price, Boxhub will send a release confirmation to you and notifying you to take possession of the Container from the yard or depot where it is located (hereinafter referred to as the “Release Confirmation”).
The date on which either the payment of the full purchase price is made or Boxhub sends the Release Confirmation all title and risk in and to the Container will be transferred to you.

6. Order Offer and Acceptance

The Container listed on our Site is not an offer to purchase the Container. They are an invitation for you to make an offer to purchase such Container listed on the Site. Accordingly, once you submit an order, the order is considered a binding offer. An offer is only deemed accepted by Boxhub, if we have issued a Release Confirmation (as defined under Section 5) to you.
Your receipt of an electronic or other form of confirmation does not mean or constitute Boxhub’s accept of your offer and order, nor does it mean or constitute a confirmation of an offer to sell by Boxhub. As such, we reserve the right to accept or decline your offer for any reasons or for no reasons at all.
Boxhub may require Customer to provide a waiver for a high-risk delivery. In the event Boxhub requires Customer to provide a waiver, the acceptance of the order and the delivery of the Equipment will be subject to Customer providing such waiver to the satisfaction of Boxhub. “high-risk delivery” means that Boxhub and/or the Customer’s assigned Carrier is concerned about the feasibility of the delivery, and the safety of the Carrier and or their equipment, and any other conditions or events determined by Boxhub to be a high-risk delivery.

7. Order Changes by Customer

Customers may change the delivery address 2 days before the date of delivery. For any changes additional fees may apply. This includes, but not limited to, the following list:
1. Customer to cover the difference in shipping price if the method of container transportation type is changed from flat-bed to tilt-bed truck.

  1. 2. Customer to cover additional shipping fees if on site equipment to offload a container from flat-bed truck is not available at the time of delivery.

  2. 3. Customer to pay a $50 fee if delivery is rescheduled within 24 hours of original delivery date.

  3. 4. Customer to cover the full difference in container price if the size and condition is changed before the delivery date.

  4. 5. Customer to be charged a $100 cancellation fee if order is canceled by customer after purchase.

  5. 6. Customer to cover cost of equipment recovery if conditions at delivery site do not meet requirements.

8. Delivery and Pickup

You may request that the Container is shipped to you at your desired location. The shipping will be at your sole expense. In such an event, Boxhub will facilitate a delivery service to transport the Container to you.
Any actual delivery dates are not guaranteed and are subject to factors beyond our control, including Force Majeure Events.
If shipping is not requested, the Container must be picked up at location designated by Boxhub. Boxhub will notify you when the Container is ready to be picked up. Once notified, you will have 14 days to pick up the Container. In the event the Container has not been picked up at the end of the 14 days pickup period, Boxhub will invoice the incurring storage costs of the Container at the rate of Five US Dollars ($5.00 USD) per day to you.

9. Payment Method

You will be able to elect the method of payment available on our Site. For any purchases you represent and warrant that you have the legal right to use the selected payment cards or other payment methods used in connection with the purchase.

10. Taxes

Unless otherwise specifically agreed in writing, the Container is sold exclusive of any sales tax, value added tax (VAT), transfer, excise, customs duties or any other similar taxes or duties applicable to the sale and delivery of the Container.
These amounts shall be borne by you who is solely responsible for the payment of those amounts entirely in addition to any prices paid to Boxhub.

11. Neutralization

The Container will bear markings from the previous owners. Upon transfer of ownership, you will be responsible for removing all markings and lettering pertaining to Boxhub or previous ownership of the Container(including markings on the C.S.C. plate and the owner's plate as well as logos, decals etc.).

12. Indemnification

You undertake to indemnify, defend and hold Boxhub, its agents and employees harmless for special, consequential, indirect or punitive damages, including lost profits and loss of business opportunity arising on or after the sale date.

13. Limitation of Liability

Notwithstanding anything to the contrary, in no event shall Boxhub or any of its parent companies, subsidiaries or affiliates or any of their representatives (the “Boxhub Group”) be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or Site or any products or Container delivered to you from Boxhub or pick up by you, or for any other claim related in any way to your use of the service or Site or Container or any product, including, but not limited to, any errors or omissions, or any loss or damage of any kind incurred as a result of the use of the service or product or Container or any content posted, transmitted, or otherwise made available via the service or Site, even if advised of their possibility.
TO THE FULL EXTENT PERMITTED BY LAW, THE SOLE AND ENTIRE MAXIMUM LIABILITY OF BOXHUB GROUP FOR ANY REASON, AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE OR CLAIM WHATSOEVER, SHALL BE LIMITED TO THE AMOUNT PAID BY YOU FOR ANY PRODUCT, CONTAINER, INFORMATION OR SERVICE PURCHASED BY YOU FROM BOXHUB, OR IF NO PAYMENT WAS MADE BECAUSE THE CONTAINER OR PRODUCT OR SERVICES WAS/WERE PROVIDED FREE OF CHARGE, THEN USD 1,000.00.
The limitation under this section 12 is a comprehensive limitation of liability that applies to all damages of any kind, including any direct, indirect, special, incidental or consequential damages, whether based on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise, even if an individual advises of the possibility of such damages. The limitations of liability set forth herein are fundamental elements of the basis of the bargain between Boxhub and you. As such, the products, Container, information and services offered by Boxhub would not be provided, if it were not for such limitations set forth hereunder.
Some jurisdictions may not allow the disclaimer of certain warranties or limitation or exclusion of liability for certain types of damages. Part of the above limitations or disclaimers may therefore not apply to you. In these circumstances, where we may not, as a matter of law, limit our liability or disclaim warranties, the extent of Boxhub Group’s liability and extent and duration of the warranty, will be the minimum as permitted under the law that applies.

14. 30-Day Money Back Guarantee

In limited circumstances, Boxhub will accept the return of the Container purchased from Boxhub and authorize a refund. To qualify for a refund the requirements outlined Boxhub’s Refund Policy must be met. Boxhub’s Refund Policy may be found at:
If the Buyer is not satisfied with the purchase for any reason, Boxhub agrees to offer the Buyer a 30-day money back guarantee. A money-back guarantee request must be filed within 30 days of purchase. Upon receipt of the money-back guarantee request, Boxhub agrees to initiate a refund of the entire purchase price less any associated delivery costs (this includes the cost of delivery to the customer, and the return delivery costs) incurred and a cancellation fee of $100 per container.

15. Limited Warranty

Boxhub will in limited circumstances provide you a Limited Warranty as defined below.
Wind and Watertight

For Container purchased through the Site sold as “Wind and Watertight”, Boxhub warrants from the date of purchase up to a period of 1 year that the Container sold as “Wind and Watertight” will; (1) be free from holes or leaks; and (2) the doors walls, roof/ceiling, door rubber, flooring will be free from flaws in material or workmanship.
Cargo-Worthy

For Container purchased through the Site sold as “Cargo-Worthy”, Boxhub warrants from the date of purchase up to a period of 2 year that the Container sold as “Cargo-Worthy” will; (1) be free from holes or leaks; and (2) the doors walls, roof/ceiling, door rubber, flooring will be free from flaws in material or workmanship.
New One-Trip

For Container purchased through the Site sold as “New One-Trip”, Boxhub warrants from the date of purchase up to a period of 5 year that the Container sold as “New One-Trip” will; (1) be free from holes or leaks; and (2) the doors walls, roof/ceiling, door rubber, flooring will be free from flaws in material or workmanship.

(collectively the above warranties for Container sold as “Wind and Watertight”, “Cargo-Worthy”, and “New One-Trip” are referred to as the “Limited Warranty”)
EXCEPT FOR THE FOREGOING LIMITED WARRANTY, TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, BOXHUB GROUP DISCLAIM ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, ANY IMPLIED WARRANTIES, WITH RESPECT TO THE PRODUCTS OR CONTAINER OR SERVICES LISTED OR PURCHASED ON OR THROUGH BOXHUB’S SITE OR DIRECTLY FROM BOXHUB. WITHOUT LIMITATION TO THE FOREGOING, BOXHUB GROUP EXPRESSLY DISCLAIM ALL LIABILITY FOR PRODUCT AND CONTAINER DEFECT OR FAILURE OR CLAIMS CAUSED BY NORMAL TEAR, PRODUCT OR CONTAINER MISUSE OR THE CONTAINER NOT BEING ADEQUATELY SET ON A LEVEL GROUND, ABUSE, PRODUCT OR CONTAINER MODIFICATIONS, IMPROPER PRODUCT OR CONTAINER SELECTION, AND NON-COMPLIANCE WITH ANY PRINTED OR EMAILED DIRECTIONS.
All claims concerning the foregoing Limited Warranty, must be made pursuant to the process outlined in the below Section 15.
Some jurisdictions may not allow the disclaimer of certain warranties or limitation or exclusion of liability for certain types of damages. Part of the above limitations or disclaimers may therefore not apply to you. In these circumstances, where we may not, as a matter of law, limit our liability or disclaim warranties, the extent of Boxhub Group’s liability and extent and duration of the warranty, will be the minimum as permitted under the law that applies.

16. Warranty Claim Process

You may raise a complaint concerning the Limited Warranty at any time during the above warranty period under each Container’s warranty. Such complaint must be made pursuant to Boxhub’s Warranty Claim Process Policy, which may be found at:
Boxhub Warranty. If Boxhub accepts your claim under the Limited Warranty, Boxhub may choose, at its discretion, to repair such Container (or reimburse you the cost of the repairs performed by you) or replace such Container at Boxhub’s expense. The foregoing will be your sole and exclusive remedy and warranty for the Limited Warranty. Any repairs or replacement of a Container performed under the Limited Warranty will not extend the warranty period for the Limited Warranty in any way.

17. Assignment

You shall not assign this Agreement or any individual offer to sell or acceptance to any third party without the express, prior written consent of Boxhub, which may be withheld at Boxhub’s sole discretion.

18. Force Majeure

Boxhub will not be liable or in default of its obligations under these Terms, and will be excused from performing its obligations, to the extent its performance is prevented, restricted, delayed, or interfered with due to a Force Majeure Event, whether foreseen or not. A "Force Majeure Event(s)" includes but limited to;
(a) act of war, act of terrorism, organized crime or other crime or terror or war related activities;

(b) hurricane, fire, flood, pandemics, earthquake, or other natural disasters;

(c) pandemics restrictions, governmental restrictions, explosion, or other governmental restrictions;

(d) labor disputes, strikes, riots, or other civil unrest;

(e) scarcity of Container, defects or delay in delivery from suppliers, lack of means of transportation or other supply issues;

(f) internet disruption, communications or power failure, ransomware attack, cyberespionage , hacking; or

(g) other acts of God, all of which are beyond Boxhub’s reasonable control.
Notwithstanding anything to the contrary, if a Force Majeure Event lasts for more than 30 days, Boxhub may terminate your order effective upon written notice to you, and Boxhub will refund the amount paid by you to Boxhub, if any.

19. Miscellaneous

These Terms, together with any applicable Invoice, Release Confirmation or any other documentation issued by Boxhub to you shall constitute the full and complete understanding of the parties hereto.
In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, such determination shall not affect the validity and enforceability of any other remaining provisions.
The failure of Boxhub Group to insist upon strict adherence to any term of these Terms shall not constitute a waiver of such term and shall not be considered a waiver or limit that party's right thereafter to insist upon strict adherence to that term or any other term contained in these Terms.
All obligations and liabilities of the parties incurred prior to any termination or expiration of these Terms, and all provisions that by their nature should survive termination, shall survive any termination or expiration of these Terms.

20. Law and Jurisdiction

These Terms and all matters arising out of or relating to these Terms shall be governed by and construed in accordance with the laws of the State of New York.
Any dispute, controversy or claim arising out of or in relation to these Terms (whether contractually or in tort), shall be instituted in the federal courts of the United States of America or the courts of the State of New York in each case located in the City of New York and County of New York, and each party irrevocably submits to the exclusive jurisdiction of such courts in any such suit, action or proceeding.

21. Changes

These Terms are subject to occasional revision and change.
Boxhub reserves the right to update, change or replace any part of these Terms by posting updates and/or changes to our Site. You are responsible to check this page periodically for changes. Accordingly, we will not provide you with any notice, if we decide to update, change or replace any part of the Terms. Your continued use of or access to the Site and purchase of any Container or product or services following the posting of any changes constitutes acceptance of those changes.
The most recent version of these Terms will be sent to you with the order confirmation, and you must read these Terms promptly upon receipt.
Effective Date: December 11th 2023