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Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from boxhub.com (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.


Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”


We collect Device Information using the following technologies:


“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit https://allaboutcookies.org/.

“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.


Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”


When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertising. When you first visit our Site, you will see a cookie consent banner that allows you to accept all cookies or choose to use only essential cookies.


Types of Cookies We Use:

- Essential Cookies: These cookies are necessary for the Site to function properly. They enable core functionality such as security, network management, shopping cart operations, and accessibility. You cannot opt-out of essential cookies as they are required for the Site to work.

- Analytics Cookies: These cookies help us understand how visitors interact with our Site by collecting and reporting information anonymously. We use Google Analytics and Google Tag Manager to track site usage, page views, user behavior, and site performance. This information helps us improve our Site and services.

- Marketing and Advertising Cookies: These cookies are used to deliver advertisements that are relevant to you and your interests. They also help us measure the effectiveness of our advertising campaigns. We use various advertising platforms including Google Ads, Facebook Pixel, and other third-party services.

- Third-Party Cookies: We use Google Tag Manager to manage various third-party services and tracking tools. These may include HubSpot (customer relationship management), Trustpilot (customer reviews), and other analytics and marketing services.


Cookie Duration:

Your cookie consent preference is stored for 365 days. Most analytics and marketing cookies expire within 1-2 years, while essential session cookies expire when you close your browser.


Managing Your Cookie Preferences:

You can manage your cookie preferences at any time through the cookie consent banner that appears when you first visit our Site. If you wish to change your preferences after making a selection, you can do so by clearing your browser cookies and revisiting the Site, which will display the consent banner again.


You can also disable cookies entirely through your browser settings. However, please note that disabling essential cookies may impact your ability to use certain features of our Site, such as maintaining items in your shopping cart.


For more information about managing cookies, visit https://allaboutcookies.org/.


How Do We Use Your Personal Information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).


Additionally, we use this Order Information to:

Communicate with you

Screen our orders for potential risk or fraud

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.


We do not sell your Personal Information to any third-party advertisers for their advertising.


If you no longer wish to receive marketing or promotional communication from us, you have the option of unsubscribing from our mailing list for that type of communication.


We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). We may also use Device information for advertising and retargeting purposes.


We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use BigCommerce to power our online store--you can read more about how BigCommerce uses your Personal Information here: https://bigcommerce.com/privacy/. Personal information that is shared with BigCommerce is only used for transactional purposes that are necessary to communicate your order details and process your transaction. Personal information is not stored in BigCommerce until a transaction has started.


We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. Browsing information is shared with Google Analytics lawfully and as per industry regulations, as outlined in Google's privacy policy. Data tracked via Google Analytics is anonymized and does not contain personal details. Your browsing details will only be accessible upon accepting cookies on our website or webchat. 


You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout/.

We use Google Tag Manager to manage and deploy various tracking technologies and third-party services on our Site. Through Google Tag Manager, we may share your Device Information with various service providers including HubSpot (for customer relationship management), Trustpilot (for collecting and displaying customer reviews), and other analytics and marketing platforms. Each of these third-party services has its own privacy policy governing how they use your information.


Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative's (“NAI”) educational page at https://networkadvertising.org/understanding-online-advertising/how-does-it-work/.


You can opt out of targeted advertising using the following links:


Facebook - https://facebook.com/settings/?tab=ads/

Google - https://google.com/settings/ads/anonymous/



Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info/.

California Privacy Rights (CCPA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA).


Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you.


Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.


Right to Opt-Out of Sale: While we do not sell your personal information to third-party advertisers for monetary compensation, sharing your information with third parties for advertising purposes may be considered a "sale" under CCPA. You have the right to opt-out of this sharing by clicking the "Do Not Sell My Info" link in our website footer or by declining non-essential cookies through our cookie consent banner.


Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights. You will receive the same level of service whether you exercise your privacy rights or not.


How to Exercise Your Rights:

To exercise your CCPA rights, you may:


- Click "Do Not Sell My Info" in our website footer

- Decline non-essential cookies through our cookie consent banner

- Contact us at support@boxhub.com with your request


We will respond to your request within 45 days. We may ask you to verify your identity before processing your request.


Categories of Personal Information We Collect:


- Identifiers (name, email, phone, address, IP address)

- Commercial information (purchase history, browsing behavior)

- Internet activity (pages viewed, links clicked, time on site)

- Geolocation data (derived from IP address)

- Inferences (preferences, interests, behaviors)

Categories of Third Parties We Share With:

- E-commerce platform providers (BigCommerce)

- Analytics services (Google Analytics, Google Tag Manager)

- Marketing platforms (HubSpot, Facebook, Google Ads)

- Customer review services (Trustpilot)

- Payment processors

- Shipping and fulfillment partners

Do Not Track

Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser. However, you can control tracking through our cookie consent banner, where you can choose to accept all cookies or use only essential cookies.

Do Not Track

Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Minors

The Site is not intended for individuals under the age of 18.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at support@boxhub.com.